Privacy Policy

Confidentiality is a top priority with Inovalon. As such, we are very sensitive to privacy and security issues and are committed to respecting the privacy of our users. We strive to provide a safe, secure user experience. This Privacy Policy sets forth the online data collection and usage policies and practices that apply to Inovalon’s websites and does not necessarily apply to information we collect in any other fashion.

In general, you can visit www.inovalon.com without revealing any personal information about yourself. If you choose to provide Inovalon with personal information, it may be necessary in some cases for us to provide your information to our agents and representatives in order to respond to your inquiry. Data maintained by Inovalon will be stored and processed in whole or in part in the United States.

The Inovalon website may contain links to other websites over which we have no control. We are not responsible for the privacy policies or practices of other websites to which you choose to access through such links, and we encourage you to review the privacy policies of those other Web sites so you can understand how they collect, use and share your information.

Inovalon employs privacy and security standards related to the protection of information exchanged, maintained or transmitted through its network or by use of its service. As such, Inovalon has developed, deployed, and enforced stringent Administrative, Technical, Physical, Privacy, and User Safeguards in accordance with HIPAA to support its internal operations and the Carequality Framework.

Collection and Use of Information by Inovalon

Inovalon is a leading medical informatics service provider focused on the importance of healthcare data and its ability to drive dramatic, objective improvements in clinical and quality outcomes, care management, and financial efficiencies throughout the healthcare community. Through the provision of our solutions, we often possess personal information that identifies individuals and other proprietary information about our clients’ operations. As a growing and dynamic organization, we often gather and possess information regarding individuals seeking to join Inovalon and be a part of its future achievement. In addition, we also may gather certain information about your use of our website, such as what areas you visit and what services you access. Moreover, there is information about your computer hardware and software that is or may be collected by us. This information can include your IP address, browser type, domain names, access times and referring website addresses, but is not linked to your personal information.

Our website may deposit a small file called a "cookie" on a visitor’s computer hard drive to personalize their experience or track aggregate site visitation statistics. Visitors may choose to use technologies to block such cookies, but in some cases they may not have access to the full functionality of the website.

In all instances, preservation of, and respect for, our clients’ and prospective employees’ and other website users’ trust is critical to our reputation and continued success. Inovalon, therefore, will always treat such information confidentially, according to applicable laws; appropriately, according to the promises we make to our clients and recruits; and respectfully, according to our concern for the sensitive nature of such information.

We use the information we gather on our website, whether personal, demographic, collective or technical, for the purpose of operating and improving the site, fostering a positive user experience, and delivering the products and services that we offer. If you have provided consent for us to do so, we may also use the information we gather to inform you of other products or services available from us or our affiliated companies.

Information Security

We maintain appropriate physical, electronic and administrative security standards and procedures to safeguard our data and systems. Moreover, our employees are educated on the importance of our privacy and security policies and must comply with them. Employees are permitted to access and use only that personal and proprietary information they need to perform their job duties.

Information Processing

We try to use only the amount of personal and proprietary information necessary for the purpose for which it is collected. Such uses will in all cases be consistent with our core business mission to improve today’s healthcare landscape, through care, ingenuity, and dedication to delivering a new approach to healthcare – one driven by data and insight to achieve meaningful action; our contractual and legal obligations to clients, data controllers and individuals from whom we receive such information; and applicable law. Our website is not designed to attract children; we therefore do not collect or maintain information from our website from individuals that we actually know are under the age of 13 years. Certain portions of this website may be configured to permit users to post messages, comments, or other content. Any such content is only the opinion of the poster, is no substitute for your own research, and should not be relied upon for any purpose. You should not post any content

  • which is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable; or
  • the transmission of which could violate, or facilitate the violation of, any applicable law, regulation or intellectual property rights.

You are solely responsible for the content of any postings you submit and Inovalon assumes no responsibility or liability for any content submitted by you. We may, but are not obligated to, restrict or remove any and all content from a message that we determine in our sole discretion violates these guidelines or is otherwise harmful to us, Inovalon clients or any third party. Inovalon reserves the right to purge the content you provide after 90 days of creation, but you understand that Inovalon may access, preserve, and disclose the content if required to do so by law or in a good faith belief that such access, preservation or disclosure is required by law.

Any content you submit is for non-commercial use only. Any content you submit will be routed through the Internet and you understand and acknowledge that you have no expectation of privacy with regard to any content you submit. Never assume that you are anonymous and cannot be identified by your posts.

If you do post content or submit material, and unless we indicate otherwise, you grant Inovalon a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Inovalon and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate these terms and conditions of use of our website and will not cause injury to any person or entity; and that you will indemnify Inovalon or its affiliates for all claims resulting from content you supply.

Disclosure

Inovalon does not have any financial ownership arrangement with any entities engaged in the advertising, marketing and provision of goods and services offered in the CCS Advantage™ program. Moreover, while third-party goods and services may be provided, Inovalon does not advertise, market or promote specific products or services to patients or practitioners when it discusses a patient’s health condition. For more information, please contact Inovalon by e-mail at: ccsinfo@inovalon.com or by writing to: CCS Advantage, Inovalon, 4321 Collington Road, Bowie, Maryland 20716.

Contact Information

If you have any questions about this policy, the practices of Inovalon, or your dealings with this site, please contact us through the address below. You may also contact us to update your personal information by notifying us when you change your name or email address.

Address:
Inovalon
4321 Collington Road
Bowie, MD 20716
U.S.A.
301-809-4000
info@inovalon.com

Update effective June 5, 2012