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Customer Advocate (Technical Customer Support)

LOCATION: Remote
REMOTE ELIGIBLE: Partial Remote
TRAVEL REQUIREMENT: 5% or less
REQUISITION ID: 139
<p><em>Inovalon provides equal employment opportunities (EEO) to all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</em></p> <p>We’re a growing, nimble organization with a team of employees who are passionate to carry out our mission of delivering high-value solutions to a marketplace that is undergoing an important transformation to data-driven healthcare. We value having people who are committed to our core values to I.N.S.P.I.R.E. We care about your career development and growth. Through our learning culture, we are motivated to provide opportunities to all our employees to improve and gain new skills that will help elevate their career. We value having go people on our team, and we do our part to make sure to give the recognition deserved for every contribution. If this sounds like the kind of company you’d like to work with, we’d love to meet with you!</p> <h4>This job is for you if</h4> <ul> <li>You have an associate's degree in computer science, software design, or information systems</li> <li>You have spent at least 1 year in a technical support environment</li> <li>Your experience with ticket management systems is strong</li> <li>You have spent time utilizing soft phone systems for inbound and outbound calls</li> <li>People regard you as empathetic and a strong team player</li> <li>Your ability to solve problems is what makes you a top-notch candidate</li> </ul> <h4>Here’s what an ordinary day of work might look like</h4> <ul> <li>You provide initial triage and first line technical support for users of Inovalon software applications</li> <li>You investigate and resolve technical or procedural issues related to Inovalon software applications, third party used applications and the end user</li> <li>You empower end-users to support themselves using our knowledge base</li> <li>You educate and empower Inovalon customers to become better users of our products</li> <li>You proactively look for solutions to processes, workflows and incidents and propose improvements if something could work better</li> </ul> <p><em>Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.</em></p> <h4>What are you waiting for? Apply now!</h4> <p>Are you getting jazzed up by the thought of working with us? Don’t hesitate! Apply now! We believe in the power of data, informing actionable insights, driving meaningful impact and making healthcare better. If you’re a great problem solver, communicator, team player, and a customer advocate, we would love to have you join our team. Apply now to complete our online application. You will need to upload a recent copy of your resume. If you don’t have the qualifications we have asked for, this position isn’t for you, and we will not be able to consider your application.</p>

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