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Workforce Management Analyst

LOCATION: Phoenix, AZ
REMOTE ELIGIBLE: Partial Remote
TRAVEL REQUIREMENT: 5% or less
REQUISITION ID: 184
<p><a href="https://www.youtube.com/watch?edufilter=NULL&amp;v=x2VAeHGPp1s">Data has a story to tell. We give it a voice.</a></p> <p>Inovalon is a growing, nimble organization with a team of employees who are passionate to carry out our mission of delivering high-value solutions to a marketplace that is undergoing an important transformation to data-driven healthcare. We value having people who are committed to our core values to I.N.S.P.I.R.E. We care about your career development and growth. Through our learning culture, we are motivated to provide opportunities to all our employees to improve and gain new skills that will help elevate their career. We value having go people on our team, and we do our part to make sure to give the recognition deserved for every contribution. If this sounds like the kind of company you’d like to work with, we’d love to meet with you!</p> <h4>Here’s what an ordinary day of work might look like</h4> <ul> <li>You administer and monitor outbound dialing campaigns including design, build and maintenance of campaigns, calling lists, filters and reports</li> <li>You develop and maintain a comprehensive forecasting model utilizing data from various sources to determine call volume, create staffing requirements and generate work schedules</li> <li>You coordinate departmental schedules in conjunction with supervisors and managers, including all training, meetings, and miscellaneous events that could affect service levels within the call center</li> <li>You establish a proactive approach to dynamically monitor and manage real-time call center activities</li> <li>You maintain compliance with Inovalon’s policies, procedures and mission statement</li> <li>You adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position</li> <li>You fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company</li> </ul> <h4>This job is for you if</h4> <ul> <li>You have expert proficiency with various Microsoft Excel and proficient in other Microsoft Office products: Word, Access, Outlook and PowerPoint</li> <li>You can use strong analytical and numerical skills to collect and interpret data to solve problems</li> <li>You are highly organized and can work independently as well as with a team</li> <li>People say you have deep knowledge of workforce management calculations, technologies and key performance indicators</li> <li>Your strong interpersonal skills and ability to communicate with many different levels of employees makes you a top candidate</li> <li>You can make sound decisions quickly in a fluid work environment</li> <li>You are experienced with workforce management software and telecommunications. IEX Preferred</li> <li>People say you can multi-task in a fast-paced environment</li> </ul> <p><em>Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.</em></p> <h4>What are you waiting for? Apply now!</h4> <p>Are you getting jazzed up by the thought of working with us? Don’t hesitate! Apply now! We believe in the power of data, informing actionable insights, driving meaningful impact and making healthcare better. If you have excellent oral and written communication, interpersonal, and organizational skills, we would love to have you join our team. Apply now to complete our online application. You will need to upload a recent copy of your resume. If you don’t have the qualifications we have asked for, this position isn’t for you, and we will not be able to consider your application.</p>

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