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Business Process Analyst

LOCATION: Minneapolis, MN
REMOTE ELIGIBLE: Partial Remote
TRAVEL REQUIREMENT: No travel required
REQUISITION ID: 843
<p>The Business Analyst will support ongoing evolution from end-to-end case management and escalation workflow, reducing tickets to engineering, incorporating new products, implementing live chat and self-service and continued process improvements. This includes participating in every stage of the development life cycle and collaborating on feature prioritization, timelines, schedules, metrics and reporting, etc., and preparing communication to stakeholders and customers on new features added.</p> <p><strong>Duties and Responsibilities:</strong></p> <ul> <li>Analyzes business processes, organizational structure, goals and procedures to identify and develop strategies to improve efficiency and cross-functional collaboration within the business;</li> <li>Partners with business users to identify areas of process improvements and recommends solutions through automation and applying lean concepts;</li> <li>Creates detailed business requirements by partnering with the business and translates the requirement into functional specifications;</li> <li>Defines project requirements by identifying project milestones, tracking progress, resolving problems, communicating progress and recommending actions;</li> <li>Leads the implementation of the identified solutions, by performing system testing, providing end-user training, documentation and support as needed;</li> <li>Other duties as requested and/or determined;</li> <li>Maintain compliance with Inovalon’s policies, procedures and mission statement;</li> <li>Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and</li> <li>Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.</li> </ul> <p><strong>&nbsp;</strong><strong>Job Requirements:</strong></p> <ul> <li>Minimum of three years of product management, software development or similar Business Analyst role;</li> <li>Ability to identify and implement process and/or technology improvements in conjunction with peers; and</li> <li>Process analytical skills-interest in and aptitude for understanding both the business and the technical specifics of that business.</li> </ul> <p><strong>Education:</strong></p> <ul> <li>Bachelor’s degree preferred.</li> </ul> <p><strong>Preferred: </strong></p> <ul> <li>Experience with Salesforce, Cisco</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p><div class="content-conclusion"><p><em>By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.</em></p> <p><em>Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.</em></p> <p><em>The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.</em></p> <div><em>Consistent with Inovalon’s safety protocols, the company will require a vaccination attestation for fully office-based and hybrid (office/remote) positions. Positions designated as fully remote are exempt from the attestation requirement unless and until such time as an in-office presence is required.</em></div> <p>&nbsp;</p></div>

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