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Support Engineer - Pharmacy Software

LOCATION: Canonsburg, PA
<p>The Support Engineer will handle all incoming requests for assistance and work independently or with other departments to resolve issues, while giving exceptional customer service for both internal and external team members and clients.</p> <p style="text-align: center;">This position is located: 275 Technology Drive Suite 200, Canonsburg, PA 15317</p> <p style="text-align: center;">Department Hours - Monday - Friday 7 Am to 6 PM EST</p> <p><strong>Duties and Responsibilities:</strong></p> <ul> <li>Take a collaborative role with the application support team to triage production problems, determine faults and provide fixes in a timely fashion, particularly with high priority items;</li> <li>Provide estimates for your work and monitor progress against the estimate;</li> <li>Work with support team to prioritize and schedule support activities;</li> <li>Work with other members of the team (including business analysts, testers etc.) to ensure fit for purpose solutions are delivered;</li> <li>Liaise with Operations, Networks and Database teams to resolve application issues;</li> <li>Update documentation to cover implementation of application solutions, including technical specifications, site deployment and support requirements;</li> <li>Ensure compliance to company procedures when making changes and implementing code;</li> <li>Other duties as requested and/or determined;</li> <li>Maintain compliance with Inovalon’s policies, procedures and mission statement;</li> <li>Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and</li> <li>Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.</li> </ul> <p><strong>Job Requirements:</strong></p> <ul> <li>Minimum 2 years’ related professional experience;</li> <li>Demonstrates personal integrity and ability to earn trust from others;</li> <li>Demonstrates a growth mind-set, seeks feedback often and is effective in continuous personal and professional development;</li> <li>Experience working in a support environment, using support processes and tools;</li> <li>Experience with test driven development methodologies; and</li> <li>Excellent oral and written communication skills.</li> </ul> <p><strong>Education:</strong></p> <ul> <li>Bachelor’s Degree in Computing, Software Engineering or a related field is required.</li> </ul> <p><strong>Physical Demands and Work Environment:</strong></p> <ul> <li>Sedentary work (i.e. sitting for long periods of time);</li> <li>Exerting up to 10 pounds of force occasionally and/or negligible amount of force;</li> <li>Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;</li> <li>Subject to inside environmental conditions; and</li> <li>Travel for this position will include less than 5% locally usually for training purposes.</li> </ul> <p>&nbsp;</p><div class="content-conclusion"><p><em>By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.</em></p> <p><em>Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.</em></p> <p><em>The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.</em></p> <div> <p><em>Consistent with our safety protocols, the company will require a vaccination attestation for fully office-based and hybrid (office/remote) positions. Positions designated as fully remote are exempt from the attestation requirement unless and until such time as an in-office presence is required. &nbsp;These requirements are subject to change as legal and business needs dictate.</em></p> </div> <p>&nbsp;</p></div>

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