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Project Manager, CSO

LOCATION: Remote
REMOTE ELIGIBLE: Fully Remote
TRAVEL REQUIREMENT: 5% or less
REQUISITION ID: 1219
<p>The mission of the Project Manager, CSO is to successfully deliver customer projects that enhances the Customer Success Manager’s (CSM’s) opportunity for renewals, increases customer loyalty, and achieves the maximum possible value for Inovalon.</p> <p><strong>Duties and Responsibilities:</strong></p> <ul> <li><strong>Project Success</strong>: <ul> <li>Is responsible for the success of their assigned projects. This involves working closely with the customer, the Customer Success Organization (CSO),&nbsp;and cross-functional teams to define project success.</li> <li>Clarify the deliverables, required resources, work plan, and schedule required to meet customer expectations, and hold the broader team of Inovalon resources accountable.</li> </ul> </li> <li><strong>CSM Support: </strong> <ul> <li>As team mates to the Project Manager, Customer Success Managers (CSMs) own the customer relationship. The PM will ensure the CSMs have the project execution data required to drive customer loyalty through weekly status calls and Quarterly Business Reviews.</li> </ul> </li> <li><strong>Continuous Improvement: </strong> <ul> <li>In the course of their daily interaction with the CSO and the broader Inovalon team, the Project Manager will identify opportunities to improve how we deliver projects to our customers.</li> <li>Will lead Continuous Improvement efforts each quarter that provide measurable impact to how we deliver projects to our customers.</li> </ul> </li> <li>Maintain compliance with Inovalon’s policies, procedures and mission statement;</li> <li>Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and</li> <li>Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.</li> </ul> <p><strong>Job Requirements:</strong></p> <ul> <li>Minimum of 3 years’ experience in project management;</li> <li>Ability to&nbsp;quickly grasp new concepts, plan work and execute projects in a fast-paced environment;</li> <li>Able to work consultatively and cross-functionally to identify and implement process and technology improvements;</li> <li>Strong interest in project and program management;</li> <li>Detail oriented with a high sense of accountability; and</li> <li>Gainsight experience a plus.</li> </ul> <p><strong>Education:</strong></p> <ul> <li>Bachelor’s degree or equivalent experience required; and</li> <li>Project Management certification or equivalent experience preferred.</li> </ul> <p><strong>Physical Demands and Work Environment:</strong></p> <ul> <li>Sedentary work (i.e., sitting for long periods of time);</li> <li>Exerting up to 10 pounds of force occasionally and/or negligible amount of force;</li> <li>Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;</li> <li>Subject to inside environmental conditions; and</li> <li>Travel for this position will include less than 5% locally usually for training purposes.</li> </ul> <p>#LI-REMOTE</p><div class="content-conclusion"><p><em>By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.</em></p> <p><em>Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.</em></p> <p><em>The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.</em></p> <div> <p><em>Consistent with our safety protocols, the company will require a vaccination attestation for fully office-based and hybrid (office/remote) positions. Positions designated as fully remote are exempt from the attestation requirement unless and until such time as an in-office presence is required. &nbsp;These requirements are subject to change as legal and business needs dictate.</em></p> </div> <p>&nbsp;</p></div>

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