Home   >   Careers   >   Opening


Implementation Specialist I

TRAVEL REQUIREMENT: No travel required
<p>The Implementation Specialist I is responsible for the implementation of new orders for ABILITY products and services.</p> <p><strong>Duties and Responsibilities:</strong></p> <ul> <li>Work with customers to lead the implementation process of all supported ABILITY products;</li> <li>Documents customer requirements and configures applications to meet customer business processes;</li> <li>Answer inbound customer requests via telephone, email or any additional method of inbound communication;</li> <li>Document all activities per defined process and procedures;</li> <li>Resolve open orders within specified guidelines;</li> <li>Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process;</li> <li>Participate in functional testing of product releases;</li> <li>Elevate issues following escalation procedure timely and as appropriate ensuring that all communications to customer and internally are completed;</li> <li>Perform non-complex implementations with some supervision;</li> <li>Place outbound calls to coordinate/schedule implementations;</li> <li>Organize and manage workload efficiently;</li> <li>Communicate effectively about product offerings, operating systems and internal systems;</li> <li>Maintain compliance with Inovalon’s policies, procedures and mission statement;</li> <li>Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and</li> <li>Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.</li> </ul> <p><strong>Job Requirements:</strong></p> <ul> <li>Minimum of 1-2 years of experience implementing or supporting software, with high volume of transactions;</li> <li>Explain the importance of data security and follow processes and regulations;</li> <li>Experience with using of Microsoft Office suite (MS Word, MS Excel, MS Outlook);</li> <li>Proficient in working with CRM systems;</li> <li>Experience with using and supporting Software as a Service (SaaS);</li> <li>Experience in working with Operating Systems such as Linux and Windows;</li> <li>Excellent verbal and written customer service skillset;</li> <li>Ability to communicate effectively about product offerings, operating systems and internal systems;</li> <li>Strong organizational skills with close attention to detail;</li> <li>Ability to work efficiently in a fast–paced environment;</li> <li>Ability to work independently, assisting others as needed;</li> <li>A strong team player with the ability to interact effectively with all parts of the organization;</li> <li>Knowledge of the following Healthcare EDI specific standards (ANSI X12, 835, 837, 270/271) and identify breakage points is preferred;</li> <li>Healthcare IT industry is preferred;</li> <li>HIPAA transaction code set knowledge is preferred;</li> <li>Proficient in working with is preferred; and</li> <li>Bi-lingual (Spanish) is preferred.</li> </ul> <p><strong>Education:</strong></p> <ul> <li>Associate’s Degree or equivalent business experience.</li> </ul> <p><strong>Physical Demands and Work Environment:</strong></p> <ul> <li>Sedentary work (i.e. sitting for long periods of time);</li> <li>Exerting up to 10 pounds of force occasionally and/or negligible amount of force;</li> <li>Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;</li> <li>Subject to inside environmental conditions; and</li> <li>Travel for this position will include less than 5% locally usually for training purposes.</li> </ul> <p>&nbsp;</p><div class="content-conclusion"><p><em>By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.</em></p> <p><em>Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.</em></p> <p><em>The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.</em></p> <div> <p><em>Consistent with our safety protocols, the company will require a vaccination attestation for fully office-based and hybrid (office/remote) positions. Positions designated as fully remote are exempt from the attestation requirement unless and until such time as an in-office presence is required. &nbsp;These requirements are subject to change as legal and business needs dictate.</em></p> </div> <p>&nbsp;</p></div>

Apply for this Position

© 2022 Inovalon. All rights reserved.