• Background image of session at Client Congress
    September 21 – 23, 2020

    Client Congress 2020

  • Background image of the interior of the Library of Congress
    September 21 – 23, 2020

    Client Congress 2020

  • Background image of a man pointing to a video monitor displaying date while giving a presentation
    September 21 – 23, 2020

    Client Congress 2020

Download a printable version of the agenda.

Monday, September 21
1:00 p.m. EST

Keynote Address

Welcome to Inovalon Client Congress 2020

Keith Dunleavy, M.D., Chief Executive Officer, and Chairman of the Board, Inovalon

1:10 p.m. EST

Keynote Address

Dr. Gottlieb is a physician, medical policy expert and public health advocate who served as the 23rd Commissioner of the U.S. Food and Drug Administration. Hear his expert commentary regarding advancing public health, promoting data-driven approaches to improving outcomes, reshaping healthcare delivery and expanding consumer choice and safety. Dr. Gottlieb frequently appears before Congress and is a regular guest on CNBC, Face the Nation, CBS News and Fox News and is regularly featured in media outlets such as Health Affairs, The Wall Street Journal, The Washington Post, and The New York Times.

Scott Gottlieb, M.D., 23rd Commissioner of Food and Drug Administration Q&A with Dan Mendelson

Tuesday, September 22
1:00 p.m. EST

Keynote: The Three Futures - How COVID-19 and the Election Will Change Healthcare

The ongoing COVID-19 pandemic and the presidential election are just two critical elements that will shape the future of our healthcare system in the coming years. To effectively navigate these and other pivotal changes, healthcare leaders need to prepare their organizations for short- and long-term industry shifts. In this session, industry experts will discuss the key market changes that will affect plans, providers and operators in 2021 and beyond.

Elizabeth Carpenter, Head of Advisory Services, Avalere

Sarah Butler, Head of Client Solutions, Marketing & Operations, Avalere

Matt Kazan, Principal, Avalere

1:45 p.m. EST

Keynote: COVID-19, Healthcare Disparities, and the Shift to Value - How to Lead Change Versus Following

Companies that anticipate and adjust early to the inevitable changes coming in our healthcare system will be at the forefront of reform. Hear from our panel of senior executives who are creating practical strategies to answer these necessary questions: Where are healthcare organizations betting their operating and capital resources for the future? Will coverage meaningfully change as a result of COVID-19 and increased awareness of health disparities? How will information technology evolve to drive commercial operations? Where will the shift to value take us in the plan, provider, and life sciences sectors over the coming 5 years?

Moderated by Dan Mendelson, Founder, Avalere, Fellow, Advisory Strategy, Inovalon

Pat Wang, CEO, Healthfirst

Murdo Gordon, EVP, Global Commercial Operations, Amgen

Rob Santilli, CEO, Gunnison Valley Health System

2:30 p.m. EST

Track Session: Auditor Panel

In this highly anticipated session, join veteran auditors as they provide the latest insights into the upcoming HEDIS® quality measurement and reporting season through the lens of the COVID-19 public health emergency. Learn what’s changing, what to expect and how you can ensure your health plan is best prepared to adapt its quality measurement program in this unprecedented, evolving environment.

Bill Carden, Senior Director, Quality Spectrum, Inovalon

Tina Kind, Principal, DTS Group

Laura Hart, Principal & CEO, Attest Health Care Advisors

Wednesday, September 23
1:00 p.m. EST

Keynote: Data-Driven Strategies Leveraging Social Determinants of Health Data to Improve Quality Outcomes and Economics

Social determinants of health (SDOH) have a powerful impact on healthcare outcomes, utilization and economics. In this session, get a multi-stakeholder perspective from some of the industry’s leading SDOH experts representing payers, policy experts and economists as they explore new and innovative data-driven approaches to advancing the use of SDOH data to improve quality outcomes and reduce disparities.

Moderated by Christie Teigland, Ph.D., Principal, Health Economics & Advanced Analytics, Avalere Health, an Inovalon Company

Philip M. Alberti, Ph.D., Senior Director, Health Equity Research and Policy, Association of American Medical Colleges

David R. Nerenz, Ph.D., Director Emeritus, Center for Health Policy and Health Services Research, Henry Ford Health System

1:45 p.m. EST

Keynote: The New Era of Interoperability - Improving Patient Engagement and Outcomes via Real-Time Health Data Access

Efforts to establish interoperability and enable standardized, real-time data exchange across the healthcare industry are accelerating as a result of new regulatory requirements aimed at promoting data transparency and patient access to their own health information – fundamentally changing the way health plans do business. Join our industry experts from across the care continuum as they examine the impact of federal rules like TEFCA and the CMS/ONC Interoperability Rule on driving connectivity and interoperability in healthcare, provide insight into how health plans are preparing for upcoming API requirements, and explore innovative strategies and solutions helping health plans thrive in the new era of interoperability.

Moderated by Eric Sullivan, Senior Vice President, Innovation & Data Strategies, Inovalon

Fred Bentley, Managing Director, Avalere

Mariann Yeager, Chief Executive Officer, The Sequoia Project

2:30 p.m. EST

Track Session: Improving the Member Experience (Meeting the Member Where they Are)

Successfully engaging members requires innovative strategies to support greater quality outcomes and economics for a health plan. In some cases, this is challenging given the diversity of membership, niche populations and demographics that vary significantly. These challenges coupled with a global pandemic have increased the need to engage with members to ensure continuity of care and wellness initiatives. Without this approach, many health plans are facing the potential risk of reflecting inaccurate risk scores and poor performance on quality measures. In this session, gain insight into the importance of flexible engagement strategies to overcome barriers to care and learn how broadening the focus of member engagement to encompass the full member experience can not only increase member retention rates but also improve the health of your member populations.

Nader Hawit, Senior Director, Product Management, Inovalon

Jim Clement, Vice President, Product & Services, Inovalon

Catherine Macpherson, MS, RDN, Vice President, Product Strategy and Development and Chief Nutrition Officer, MOM’S Meals

Zachary Clark, MBA, MPH, Senior Vice President, Business Development, BioIQ


On-Demand Track Sessions

Leveraging FHIR®-Enabled Data Supplementation to Enhance Patient Outcomes and the Experience of Care: A Spotlight on Specialty Pharmacy

The healthcare ecosystem lacks the robust connectivity needed between stakeholders to provide a holistic view of patients’ total health. The impact of this deficit is experienced acutely among patients who are prescribed high-cost, high-touch medications that are provided to them through specialty pharmacies. As one of the fastest growing capabilities to standardize the exchange of healthcare data and information, HL7® FHIR® is providing greater opportunities for patient data and information sharing, enabling a more complete view of a patient’s total health and care journey. In this session, you will learn how specialty pharmacies supported by ScriptMed® Cloud are leveraging FHIR®-enabled healthcare data exchange to achieve near real-time visibility into a patient’s health profile through data supplementation. You will gain insight into how cloud-based technology and FHIR®-delivered supplemental data are supporting holistic clinical quality management of patients and their conditions as they manage the complicated nature of their diagnoses and medication needs.

Kate Eshelman, M.D., MPH, Vice President, Medical Informatics, Inovalon

Rick Miller, RPh, Vice President, Clinical and Professional Services, AllianceRx Walgreens Prime

Regulatory Update: NCQA + Clinical Data Exchange

The onset of the COVID-19 pandemic created quality measurement challenges that have required regulators to shift their focus and approach. In this session, attendees will gain perspective on how the quality measurement environment was evolving prior to the COVID-19 pandemic and how health plans should be prepared for changes. Our expert panelists will share insight into the feature direction of NCQA regulations, health plan performance, delivery of quality care, and how clinical data exchange can be leveraged in today’s climate to drive improved quality outcomes.

Courtney Breece, Senior Director, Product Management, Inovalon

Mary Barton, M.D., Vice President, Performance Measurement, NCQA

Kelly McChesney, Senior Director, Product Execution, Inovalon

Navigating the Future of Quality

Quality measurement, reporting and improvement is continuously transforming, from the introduction of digital measures to improved EHR interoperability to new strategies – all with the goal of driving greater member engagement. Join us as our experts discuss the evolution of the quality healthcare landscape, how new, innovative technological advancements are helping reduce the burden of quality measurement and reporting, and Inovalon ONE® Platform updates and enhancements on the horizon that will further improve your experience and quality performance.

Courtney Breece, Senior Director, Product Management, Inovalon

Hemanth Doma, Senior Director, Product Management, Inovalon

Use of Predictive Analytics to Empower Population Insights

Predictive analytics is about using past data and information to predict the likelihood of a future event or outcome for an individual or group of individuals. This concept isn’t a new phenomenon in healthcare, and yet, adoption of predictive analytics to improve population health management and drive improvements in health outcomes is not widely leveraged. To date, the healthcare industry has fallen short of maturing its predictive analytics capabilities to be an engine that powers population health management. In this session, you will learn how about Inovalon’s next generation predictive analytic capabilities and how they are currently being used to enable more accurate, reliable clinical decision making and population health management.

Rhondee Baldi, M.D., Senior Medical Director, Inovalon

Arati Swadi, Senior Director, Product Execution, Inovalon

Oliver Ha, Senior Business Systems Analyst, Inovalon

Building a Better Data Lake: From 360° Patient Profiles to Strategic Business Insights

The data generated in the healthcare industry increases by 48 percent every year, making it an ongoing challenge for healthcare organizations to ensure they can quickly access the data they need to make strategic decisions that impact their business and – most importantly – healthcare consumers. In this session, hear from healthcare data experts about the innovative ways health plans are leveraging data lakes beyond their use as a healthcare data repository, to address and guide decisions on strategic initiatives around their quality, risk score accuracy and care management programs, business operations, provider network improvement, and more.

Eric Sullivan, Senior Vice President, Innovation & Data Strategies, Inovalon

Michael Lutz, Senior Consultant, Avalere

A Deep Dive into the Interoperability Final Rule & Upcoming Mandates

The final CMS/ONC Interoperability Rule released earlier this year implements certain provisions of the 21st Century Cures Act, including requirements for health plans to enable healthcare consumers to easily access their personal health data and provider-level information. Health plans are now on an accelerated path toward FHIR®-based real-time clinical data exchange. What are the different approaches, best practices and unforeseen challenges we’re seeing as we move toward the first deadline in 2021? Find out from industry, policy and health plan experts in this informative session.

Henry Archibong, Associate Vice President, Interoperability Solutions, Inovalon

Fred Bentley, Managing Director, Avalere

Get In Touch

Conference Coordinator: Suzanne Binnendijk at cbinnendijk@inovalon.com or (301) 809-4000 x1156
For general inquiries, email clientcongress@inovalon.com

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© 2020 Inovalon. All rights reserved.

Conference Coordinator: Suzanne Binnendijk
at cbinnendijk@inovalon.com
or (301) 809-4000 x1156

For general inquiries, email