2023 Inovalon’s

Customer Congress

October 15-17, 2023 | Washington, D.C.


Customer Congress brings together influential voices to address the programs, perspectives, and policies shaping U.S. healthcare. Every session throughout the event will share insight into strategies designed to help you thrive in today’s dynamic marketplace and prepare for the healthcare of tomorrow.

Together, we will hear from industry leaders who challenge the status quo, inspire innovation, and drive meaningful change that ultimately impact all of us within the healthcare ecosystem.

6 Keynotes
32 Breakout Sessions
Hours of Networking

Why attend?

Collaborate with industry leaders

Customer Congress is the only event that brings together leaders from health plans, provider organizations, pharmaceutical companies, and life sciences companies into one place to share best practices, discuss new trends, and learn about the latest innovations across healthcare.

Unlock the power of data.

Hear real-world examples of how data is empowering our customers to improve outcomes and economics across the industry. See first-hand how our extensive connectivity and subject matter expertise is driving innovative research, enhancing processes and strategy initiatives, and more.

Remain compliant

Learn how healthcare organizations are leveraging real-time data-driven insights to navigate the ever-changing regulatory landscape.

Stay ahead of the curve

Gain insights from payer, provider, pharmacy, and life sciences experts on the cutting-edge strategies and technologies that are empowering patient-centric clinical and quality outcomes improvements.

Stay competitive

Discover ways to drive efficiencies and streamline healthcare operations from back-end administration to the point of care, powered by cloud-based SaaS software solutions within the Inovalon ONE® Platform.

Network with market executives

Connect with industry leaders from across the healthcare landscape including Inovalon's CEO, Dr. Keith Dunleavy; President, Eron Kelly; and the Inovalon President & GM's Matt Brow, John Chinnici, Julie Lambert and Craig Savage.

Who Attends?




Life Sciences

Technology Innovators


Ensure quality improvement and risk score accuracy compliance and discover how to break organizational silos to improve member outcomes and satisfaction, enhance provider engagement, and achieve quality and risk initiatives with one data-driven, technology-focused approach.

View Curated Journey


Discover best practices to enhance your revenue cycle, care quality, and workforce management processes – all while delivering a better patient experience. Learn how to improve treatment outcomes with near real-time access to patient data at the point of care.

View Curated Journey


Learn strategies to enhance pharmacy operations, patient adherence, and outcomes from industry leaders and the team behind our end-to-end pharmacy management software.

View Curated Journey

Life Sciences

Discover a new era of healthcare data aggregation and analyses, with study findings and methodology presented by in-house research experts and industry partners across health equity, HEOR, clinical trials, and commercialization studies.

View Curated Journey

Our Attendees

We bring the entire healthcare ecosystem together from around the world. Breakdown by seniority:

40 %


24 %

Vice Presidents

21 %


13 %


2 %



Keynotes and track sessions will be shared closer to the conference – our team is carefully crafting them for you now! All times are posted in Eastern Standard Time (EST).

5:00 PM - 7:00 PM
Welcome Reception

8:00 AM - 9:00 AM
9:00 AM - 9:30 AM
Welcome Keynote
9:30 AM - 10:15 AM
10:15 AM - 11:00 AM
11:00 Am - NOON
12:00 PM - 4:30 PM
Track Sessions
6:30 PM - 10:00 PM
Client Appreciation Dinner at the Library Of Congress

7:30 AM - 8:30 AM
8:30 AM - 9:00 AM
Day 2 Welcome Keynote
9:00 AM - 9:45 AM
9:45 AM - 10:00 AM
10:00 AM - 10:45 AM
Track Session
10:45 AM - 11:25 AM
Track Session
11:30 AM - 12:10 PM
Track Session
12:15 PM - 1:15 PM
Lunch & Closing Keynote

Previous Speakers

Leaders from across the industry come together to share their powerful insights and experiences. The 2023 speaker lineup will be announced soon. Check out some of our headlining keynotes from previous years.


The Salamander, Washington D.C.

Prominently located along the capital’s vibrant waterfront, Salamander Washington D.C. is a short walk from the nation’s most cherished monuments and the exciting attractions and restaurants in the District Wharf. The elegant hotel features beautifully designed rooms, spacious suites, D.C.’s finest spa, and some of the city’s largest meeting and event space.


Please use this link to complete your hotel booking. All reservations must be booked by end of day Friday, September 22, 2023, to receive the group rate.

Reservation Link:
Inovalon’s Customer Congress

Group Rate: $309/night*

Available Nights: October 14-17, 2023


The closest airport to the hotel is the Regan International Airport in Washington, D.C.

Arrive Sunday

October 15

Arrive in time to enjoy planned activities like advisory board meetings, executive meet and greets and a Welcome Reception that begins at 5:30 PM on Sunday, October 15.

Depart Wednesday

October 17

Sessions will conclude by 2:00 PM on Wednesday, October 17. Please plan for evening departure or stay through Thursday, October 18 to ensure you can enjoy the full event.


We look forward to seeing you in Washington, D.C.



  • All General Admission features
  • Participate in two or more on-site meetings with Inovalon sales leaders
  • Participate in four or more product demonstrations with a subject matter expert
  • Participate in at least two post-event meetings with Inovalon leaders
Early Bird!

General Admission

Early Bird Rate: $789


*This rate expires May 19, 2023.

  • Access to all keynotes, breakout sessions, networking opportunities, breakfasts, and lunches
  • Access to virtual platform and on-demand session replay
  • Access to two evenings of world-class receptions and entertainment



  • All General Admission features
  • Participate in two prep sessions with co-presenters

Please note: Inovalon reserves the right to review any registration at any time. All rates and admission at our discretion. Non-qualifying registrants will be notified within five business days of registration. Special rates and discounts will not be applied retroactively to prior registrations. For any questions, please email customercongress@inovalon.com.