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Device on Demand for Virtual Health Visits

Your Members Need Safe, Convenient Access to Care

Device on Demand Supports Continuity of Care and Member Health by:

  • Targeting high-risk members who lack access to technology to complete a telehealth visit
  • Managing disease progression of high-risk members in the absence of in-person visits
  • Ensuring continuity of care for members who don’t have a smart device or who have limited web connectivity
  • Maintaining encounter completion rates during COVID-19 mitigation efforts
  • Empowering improved quality outcomes for patients, operational efficiency and risk adjustment accuracy

As precautionary social distancing measures against COVID-19 remain in place, many patients are opting to cancel or postpone non-urgent, in-person health visits, causing utilization rates to drop significantly.

Health conditions that are left undiagnosed or untreated can potentially create an increase in risk factors. Device on Demand bridges the gap and helps health plans engage members safely, providing care continuity while also enabling risk score accuracy.

Inovalon’s Device on Demand for Virtual Health Visits Delivers

Telehealth drives efficiency and enables health plans to realize increased member satisfaction and engagement; however, access to virtual care is often diminished for those members most likely to benefit from chronic disease management and support services that can be delivered through telehealth visits. Older populations and individuals with lower incomes, for example, are more likely to have limited access to reliable web connectivity1 or the technology within their home to conduct a telehealth visit.

Device on Demand ensures that members who may experience technology barriers but are interested in participating in a VHV have the means to do so.

Device on Demand: How it Works

Inovalon’s Device on Demand for Virtual Health Visits identifies members who want to participate in a telehealth visit but cannot, either because they lack access to technology or because they are inexperienced or uncomfortable with digital platforms. Through the Device on Demand program, members can request a pre-configured smart device that has simplified settings customized with member-specific details.

Note: Enhancements to digital support soon to include monitoring devices such as weight scales, blood pressure monitors, heart monitors and pulse oximeters and can be sent to members upon request from the health plan.

The consequences of gaps in care or lapses in care management are exacerbated when members do not have the access they need to a smart device or reliable web connectivity. Minimizing telehealth adoption barriers will help health plans avoid challenges assessing, documenting and addressing member health conditions and other risk factors. Device on Demand expands access to ensure equitable care for all members.


1 Clyburn M. Leveraging health IT to address health disparities: remarks of commissioner Mignon L. Clyburn NHIT-HIMSS leadership conference: Las Vegas, NV. March 7, 2018. Available from:

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