Do I need any special hardware or software to sign up for this E-Bill Express payment service?

A. No special hardware or software is required to use this service. You will only need Web access and your browser

Please note that some older browsers use 40-bit encryption. For the highest level of security available, we suggest you use 128-bit encryption to access the site.

Customers using browsers that do not support TLS 1.2 (such as Internet Explorer (IE) 8, 9, and 10, 11), must upgrade to one of the recommended browsers: Chrome, Edge, Firefox (Windows Only), Safari (Mac Only). After March 31, 2021, you will be unable to access the service to pay bills if your browser does not support TLS 1.2.

Q: After enrolling in this presentment and payment service, when can I start paying my bills?

A. Your service will start immediately after you complete the online enrollment process and respond to the activation email. You can then access the service to pay a current bill or view past bills. You should begin receiving an E-Bill notification within a month or so, depending upon the billing cycle.

Q: What if I forget my password?

A: The initial screen provides the ability for you to have your password emailed to the email address used when you enrolled.

Q: How am I billed for this service?
A: There is no cost for enrolling in and using this payment site. See the service Terms and Conditions for complete details.

Q: How do I cancel this payment service?

A: To cancel, log in and click “Un-enroll” or you may contact the Accounts Receivable department..

Q: Where can I find my account number?

A: You can find your account number on your Inovalon invoice.

Q: If an account is in a name other than my own, can I still sign up for E-Bill payment service?

A: Yes, but please be sure to use the correct account number as it appears on the Inovalon invoice.

Q: Will I receive a reminder that I have an E-Bill ready for viewing and paying?

A: You can choose to receive an e-mail notification reminding you that an E-Bill has been presented on the site and is ready for payment.

Q: How long does it take to receive a new E-Bill?

A: Once you enroll your most recent bill is available immediately.

Q: How will I receive copies of my bill?

A: You will continue to receive invoices as you do now.

Q: Can I store or view paid E-Bills?

A: You can view paid E-Bills by looking at ” Pay My Bills.” E-Bills will be available for a period of time, typically six to twelve months. You can always use your browser’s print function to print the bill if you want to keep long-term records.

Q: When is the money for the payment drawn from my bank account?

A: The funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

Q: How far in advance of the due date should I schedule my payments?

A: We suggest you schedule your payment for at least 3 business days before the actual payment due date.

Q: Can I make a payment greater or less than my invoice amount?

A: Yes, but you will be required to select a reason.

Q: Can I be enrolled in the AutoPay program and still receive an invoice?

A: Yes, you will continue to receive an invoice if you sign up for auto-payments.

Q: The amount for an E-Bill seems incorrect. What should I do?

A: If you have questions about an E-Bill, please contact the Accounts Receivable department for additional information.

Q: I have not received an invoice. What should I do?

A: Depending on billing cycles, the exact day you receive your bill each month may vary. You have the ability to view your invoices in the portal. If you still have questions, please contact the Accounts Receivable department for additional information.

Q: How can I confirm that a payment has been made?

A: After the payment date, check the status of the payment by looking at the “Payment Status” in the Pay My Bills section. If the status is “Paid,” then the payment has been sent. You can also check to see if the funds have been drawn from your bank account, or you can contact the Accounts Receivable department] to see if they received and credited the payment.

Q: What do I do if the payment amount or date is incorrect?

A: If the payment amount is incorrect please contact the Accounts Receivable department.

Q: What should I do if my Debit / Credit Card is declined?

A: Ensure you entered the correct Card Billing Address for your Debt / Credit Card.  Refer to Add a Payment Method – Debit / Credit Card in the User Guide.  If your card is still declined, please contact your card issuer.

Q: How can I get a copy of the current Form W-9?

A: The current Inovalon Provider, Inc. Form W-9 can be found here: Form W-9