CUSTOMER STORY:
DCO and Inovalon: A Partnership Built on Trust, Performance, and Shared Purpose
Domiciliary Care Organization (DCO), a Puerto Rico-based in-home care company, has spent over 10 years bringing care directly to patients’ homes — one million visits and counting. But success in this space requires more than a strong mission; it requires the right technology and trusted partners.
Inovalon’s Converged Patient AssessmentTM became a vital part of DCO’s operations, enabling precise documentation, improving operational efficiency, and helping the organization scale while maintaining clinical excellence. Together, DCO and Inovalon have built a decade-plus partnership rooted in trust, collaboration, and shared commitment to improving patient care.
”“[Converged Patient Assessment] is the best tool in the market,”
Diego J. Loinaz, Esq.Co-founder and VP, DCO
Care That Starts at the Front Door
Founded by a team of long-time colleagues, DCO was created to raise the standard of in-home care in Puerto Rico.
The company’s founders Dr. Jorge L. López, Javier Magriñá, CPA, and Diego J. Loinaz, Esq. saw an opportunity to deliver more compassionate, comprehensive care directly in patients’ homes, a setting rich with context and critical health insights. Since its inception, DCO has grown into a complex care delivery partner for multiple organizations, including Puerto Rico’s largest health plan, Triple-S.
”“We’ve never questioned our relationship with Inovalon. Over the years, we’ve only doubled down.”
Diego J. Loinaz, Esq.Co-founder and VP, DCO
High Standards, Higher Hurdles
When DCO entered the in-home assessment space, the landscape in Puerto Rico was underperforming. Assessments were inconsistent, documentation lacked depth, and technology tools failed to meet the practical needs of providers in the field. DCO set out to do things differently. To deliver the quality of care they envisioned, they needed a documentation software that could meet their exacting standards, one that would allow their providers to capture the full picture of a patient’s health during an in-home visit, and support their operational and quality goals without unnecessary friction.
The Right Tool, and the Right Partner
DCO’s journey with Inovalon began in 2011 through its work with Triple-S. Over the years, this evolved into a direct, deeply collaborative partnership. A pivotal moment came in 2014, when DCO and Inovalon formally committed to treating each other not as vendor and client, but as true partners. That handshake agreement marked the start of a long-term relationship that has brought value to both organizations and the patients they serve.
At the center of this collaboration is Converged Patient Assessment, which DCO providers rely on every day in the field. “It’s the best tool in the market,” says Diego Loinaz. With dynamic question logic and the ability to document nuanced clinical and contextual information, Converged Patient Assessment enables providers to deliver comprehensive, patient-centered assessments. It also supports DCO’s mission of surfacing insights from the home environment that may not be visible in traditional care settings.
Operationally, Converged Patient Assessment has helped DCO streamline workflows and maintain rigorous quality standards. The organization has consistently received 100% satisfaction scores in external audits of its provider documentation for over a decade, a record that speaks to both the effectiveness of the tool and the diligence of DCO’s quality team.
Looking ahead, DCO is excited to continue deepening its partnership with Inovalon, exploring new use cases for Converged Patient Assessment and expanding into additional markets. “We’ve never questioned our relationship with Inovalon,” Diego says. “Over the years, we’ve only doubled down.”
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