Executive Summary
Specialty pharmacies are under pressure to do more while battling obstacles like tighter margins, growing compliance demands, and rising expectations from payers and patients alike. To better understand the needs and challenges they face, Inovalon surveyed nearly 200 pharmacy leaders across executive, clinical, and operational roles.
The findings reveal a field stuck in the middle: pharmacy teams are eager to modernize, but still bogged down by manual tasks, slow processes, and outdated tools. This report explores where pharmacies are struggling, what they’re prioritizing, and where innovation is gaining traction, including automation, AI, and intelligent workflow tools.
