Improving Member Care via Better, AI-Powered Scheduling

For health plans, managing member care is sometimes as “simple” as getting them in to see their primary care provider – a task which involves phone calls, texts, emails, and direct mail to engage members.

With AI, there’s a better way. In this INOvators episode, Kimberly Swanson, Chief Strategy Officer at Healthmine shares how agentic AI is streamlining the member engagement and scheduling process. Members are more easily engaged in their care, providers can schedule them faster, and more visits are completed, all with the help of an agent who understands this healthcare need and is built to listen, respond, and adapt to member needs.