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Using telehealth to expand care and protect vulnerable patients

When the COVID-19 pandemic hit, therapist Janet Dyer had to quickly find a way to serve all her patients – without compromising their health or her own. As an immunocompromised person herself, Dyer needed to protect her own health so that she could continue to serve the 20 patients per week who depended on her for mental health care. Despite being physically vulnerable, Dyer didn’t even consider closing her doors. Instead, she turned to telehealth technology.

Responding to COVID-19 with telehealth technology

Dyer was not a complete stranger to remote mental health therapy. Prior to the pandemic, she had offered limited telehealth services to a few patients. She never considered expanding those services, though, as scheduling and connectivity obstacles made it too challenging to work at scale.

Faced with the need to provide a safe means to treat all of her patients, Dyer turned to Inovalon for a HIPAA-compliant telehealth application that offered easier scheduling, reliable connectivity and features like group appointments and screen sharing.

Her patients immediately embraced the convenience of the app, enjoying easy access directly on their phones or from their email. The app’s integration with their calendars and the automated appointment reminders made it easier for many patients to get the help they needed.

Discussing the improved efficiency and ease for her patients, Dyer said, “My patients don’t have to do a lot of planning and work for their appointments. They can wake up at 7:55 for an 8:00 appointment on a Saturday morning.” Unsurprisingly, many patients have indicated that they want to continue seeing Dyer via telehealth instead of returning to the office.

While patients enjoy increased convenience – and the freedom to conduct their therapy session in their car, home or even a local park – Dyer appreciates the efficiency of a single source for all her telehealth-related tasks. The application has saved her time and helped her streamline non-patient-focused tasks – so she can spend more time where it counts: with her patients.

Realize the power of telehealth

For more details on how Inovalon helped Dyer serve her patients safely through a global pandemic, check out our case study: Therapist Expands Access to Care While Protecting Vulnerable Patients With Telehealth.

Want to learn more about expanding care with a telehealth application that goes the distance for you and your patients? Schedule a demo today.

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By Inovalon