Frequently Asked Questions
Browse Our Frequently Asked Questions
Frequently Asked Questions
Curious to learn more about our company, our software, or how to contact us?
We've answered frequently asked questions below.
What is Inovalon?
Inovalon is a leading provider of cloud-based SaaS solutions empowering data-driven healthcare. The Inovalon ONE® Platform brings together national-scale connectivity, real-time primary source data access, and advanced analytics to enable improved clinical outcomes and economics across the healthcare ecosystem. The company’s analytics and capabilities are used by more than 20,000 customers and are informed by the primary source data of more than 72 billion medical events across one million physicians, 627,000 clinical settings, and 361 million unique patients. For more information about Inovalon, visit the Our Company page.
What does Inovalon do?
For over 20 years, Inovalon has empowered thousands of customers across the care continuum to improve health outcomes, performance, and efficiency. We work with payers, providers, pharmacies, life sciences companies, developers, research groups, and more to inform and accelerate patient care and business decisions. We do this through the Inovalon ONE® Platform, which powers over 100 data-driven, cloud-based SaaS solutions. For more information about our software solutions, visit our Products page.
Where is Inovalon located?
Our corporate headquarters is in Bowie, Maryland, located at 4321 Collington Road, Bowie, Maryland, 20716. We also have locations in Boston, MA; Pittsburgh, PA; Nashville, TN; Minneapolis, MN; Tampa, FL; and Phoenix, AZ. Our Contact Us page has more information about our locations and how to get in touch.
How many employees work at Inovalon?
Inovalon has over 4,000 employees – and we’re looking for more talented individuals to join our team. Visit our Careers page to view our open positions.
What products does Inovalon offer?
Inovalon delivers a full suite of software solutions through the Inovalon ONE® Platform to support quality and risk score accuracy, pharmacy operations, health economics and outcomes research, revenue cycle management, care quality tracking and reporting, and more. Our industry subject matter experts also provide research and analytic support. For more information about our software solutions, visit our Products page
Who are Inovalon's products for?
Our data-driven, cloud-based software products enable payer, provider, pharmacy, and life sciences organizations to improve healthcare outcomes and economics. For more information about who we work with, visit our Who We Help page.
How do I purchase an Inovalon product?
How can I set up a product demonstration?
Are case studies available?
What is ePASS® Patient Assessments?
Inovalon ePASS is a cloud-based, point-of-care clinical documentation support solution that helps ensure complete and compliant documentation for face-to-face and virtual care encounters. To learn more about this solution, visit our ePASS product page.
I need help with an ePASS® problem I am having.
To submit a Help Center request for an ePASS inquiry, please visit our Help Center page or contact a support representative directly at (877) 448-8125.
How do I get support for the Inovalon ONE® Platform?
To submit a Help Center request for an Inovalon ONE Platform inquiry, please visit our Help Center page or contact a support representative directly at (800) 591-9229.
Who do I contact for product support?
We have dedicated teams to support your product needs. Please visit our Support page to find the appropriate team that can answer your questions.
Is Inovalon hiring?
Yes, we’re looking to add top talent like you to our team. Please visit our Careers page to view open positions.