Automation Without Disruption: How to Scale AI in Post-Acute Care

Post-acute and home care organizations need automation to manage reduced reimbursements, workforce shortages, and rising costs.

But here's the problem: a Harvard study found that 95% of AI-based products in healthcare fail. The reason? "They build AI for the sake of AI and automation," explains Sudha Sureddi, VP of Product Management at Brightree.

Success happens when automation compresses workflows without disrupting them. Brightree's approach reduces visual shock by making existing processes faster rather than introducing new screens. Organizations must focus on the customer problem first, building solutions that maintain user control while AI handles customization. For example, one AI-driven product compressed order-to-cash time from days to minutes, accelerating patient response and allowing immediate scheduling.

Get Sudha’s perspective on calculating intangible ROI and why AI governance and training are critical to adoption.