Improving the Billing and Patient Experience With AI

The tech landscape in healthcare can feel like “alphabet soup,” says Erica Gregory, SVP of Revenue Cycle Management at Netsmart. Between AI, NLP, OCR, and more, it’s easy for organizations and individuals to feel overwhelmed.

However, she notes, the cumulative power of these solutions is exciting – and already making a real impact. In this episode, Gregory shares how digital assistants are transforming the revenue cycle, from easier eligibility checks to driving faster, more efficient claims collections.

By applying technology to the right place in billing workflows, teams are more engaged, revenue is easier to capture, and patients get a better experience. Hear how your team can make this all come together in this INOvators episode.