MatrixCare Delivers Clarity and Control in the Revenue Cycle With Inovalon

MatrixCare, a leading provider of EHR and care management software for post-acute and out-of-hospital care, needed to strengthen its revenue cycle solutions. To help their customers navigate a complex ecosystem of claims and billing processes, the team saw a chance to move beyond manual workflows and time-consuming tasks. Instead of relying on patchwork solutions, they set their sights on a more streamlined, automated future – one that would support accuracy, insight, and innovation.

Facing unsustainable inefficiencies in their product development, MatrixCare took a bold step forward by partnering with Inovalon to automate, simplify, and scale their solutions.

Plugging Inovalon into the revenue cycle brought instant clarity. “It’s like having night vision goggles,” said Rachael Feeback, Group Product Manager, Solutions for Business, MatrixCare. “We used to stumble in the dark [when trying to get enhancements out the door], but now we can see everything fast.”

By integrating Inovalon’s Claims Management Pro^TM and Inovalon’s Claims Management Medicare Pro ^TM, MatrixCare’s customer denial rates dropped to around 2%*, well below the 7.66% national average¹. Errors shrank. Their customers’ patient satisfaction rose. And their team could finally shift focus from busy work to more strategic initiatives.

Their customers’ residents, many of whom are elderly and vulnerable, now experience a smoother financial journey. No more year-old billing surprises.

The value didn’t stop at implementation. MatrixCare continues to evolve with Inovalon at their side by collaborating on new initiatives, unlocking deeper insights, and staying ahead of industry change.

“We’re not standing still,” Feeback said. “With Inovalon, we’re constantly moving forward, together.”