Meeting Members Where They Are: Navigating Quality Reporting Challenges to Drive Impactful Change

Quality reporting is an intricate web of data collection, analytics, and factoring in social risk data. Health plans are tasked to manage all their data, turn it into actionable, member-centric care, and meet regulatory reporting requirements – but they often experience significant challenges in some point of the data life cycle. Meanwhile, members are facing their own challenges in care access and equity.

In this INOvators episode, Terance Fowler, Executive Director, Quality and Performance Management at Aetna, shares how plans can navigate pressing challenges with a more complete dataset and the potential of AI to support better insights and member care.