Patients are paying more out-of-pocket – and collecting from them has never been more important. As self-pay grows, so does the strain on staff, systems, and cash flow. To stay ahead, providers need a faster, clearer, more patient-friendly way to collect.
133%
71%
85%
Implementing simple, cost-effective patient statement software helps providers:
- Get paid faster by delivering statements quickly with priority mailing.
- Move quickly by submitting multiple files a day regardless of format or billing system.
- Cut costs by consolidating vendors and reducing outsourcing expenses.
- Free up their team with faster processing and fewer manual steps.
- Build patient trust with bills that look clean, feel familiar, and carry their brand in flexible formats.
The Patient’s Perspective
Today’s patients expect the same clarity and convenience from their healthcare bills as they do from retail and banking – and they may choose to go elsewhere if they don’t get it.
Outdated billing experiences cost more than short-term revenue; they jeopardize patient loyalty and years of earning potential.
45%
72%
62%
33%
243%
Inovalon’s Patient Statement Management™
Brings Billing Into Focus
Easy-to-understand statements
Use clear language and visuals that make it easy to know what’s owed and why.
Preferred delivery
Reach patients their way via text, email, or print.
Smarter follow-up
Track engagement with statements so you know who opened, clicked, and paid.
Fewer disputes
Reduce confusion with real-time balance info synced across systems.
Less work for staff
Say goodbye to printing, stuffing, and mailing as you automate the entire statement workflow.
Faster collections
Make it easy for patients to take action quickly, with no logins or hoops to jump through.
Inovalon’s Patient Payment Management™
Makes Paying Simple
Pay-anywhere convenience
Let patients pay from their phone, tablet, or desktop with 24/7 access to a secure billing portal.
Flexible payment plans
Break down bills into bite-sized chunks so patients are more likely and faster to pay.
Self-serve options
Put patients in control with tools that reduce calls and reduce your team’s work.
Fewer surprises
Show real-time balances and payment status, so patients always know what they owe.
Less chasing, more collecting
Automate reminders and follow-ups so your team isn’t stuck doing it manually.
Faster cash flow
Speed up collections without friction to reduce aging A/R and boost your bottom line.
Make Every Bill Easier to Understand and Pay
Ready to spend less time chasing payments – and more time collecting them?
- “15th Annual Trends in Healthcare Payments Report Released,” J.P. Morgan, May 21, 2025, https://www.jpmorgan.com/payments/newsroom/healthcare-payments-trends-report-2025
- “2024-25 Healthcare Experiences Survey,” New York State, March 2025, https://nyassembly.gov/write/upload/member_files/095/pdfs/20250310_0113265.pdf
- “Many patients want more streamlined texting experience with their providers, survey finds,” MemorialCare Innovation Fund, January 3, 2024, https://memorialcareinnovationfund.com/many-patients-want-more-streamlined-texting-experience-with-their-providers-survey-finds/
- “2024 Healthcare Payments Insight Report,” U.S. Bank, December 2024, https://www.usbank.com/dam/documents/pdf/corporate-and-commercial-banking/healthcare-payments-report-USB.pdf.
Inovalon and design® and Inovalon® are trademarks of Inovalon, Inc.
