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OUTREACH PLANNING SOFTWARE

Converged Outreach

See all your intervention activities and vendors together in one place, to make sure members get the right interaction at the right time.

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Intervention Plans with a Personal Touch

The stakes are high for clinical operations teams at health plans facing competing priorities and regulatory scrutiny. You need outreach planning software that delivers excellence for your members. Inovalon’s Converged Outreach™ allows you to see which interventions are working in real-time, ensuring your efforts are spent where they matter most.

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Streamline Care Coordination

Simplify care coordination with actionable, recommended interventions that strengthen provider and member relationships while improving outcomes.

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Make More Informed Decisions

Enable smarter decisions with clear insights from dashboards that identify opportunities to improve member care and increase ROI.

Improve Outcomes and Performance Benchmarks

Easily engage members with chronic conditions to help them manage their health and achieve better outcomes.

Benefits

See a measurable improvement in results across your members, your team, and your bottom line when using outreach planning software that helps personalize member intervention plans.

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Data-Driven Outreach Planning Software

Customize plans based on quality targets, budget, and economic goals. Identify risk score potential, future behavior and compliance likelihood, and the potential intervention effectiveness to prioritize outreach.

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Outreach Connectors

Transfer data easily, quickly, and securely to participating Inovalon and other healthcare services partners to accelerate execution and gap closure – while reducing administrative burden and cost.

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Allocation Manager

See the available capacity of participating third-party healthcare services vendors to ensure optimal outreach allocation for rapid and successful execution.

Boost Economic Performance

Improve quality metrics and ensure appropriate reimbursement from incentives tied to regulatory programs and risk score accuracy.

40-60%

Synergy gain¹

20-30%

Gap closure improvement²

2-4x

Faster implementation³

HOW IT WORKS

Outreach Planning Software That Meets You and Your Members’ Needs

Clinical operations teams often face competing priorities from achieving performance benchmarks to reducing costs. With increasing scrutiny from regulatory bodies, compliance and accountability have become more challenging than ever.

Providing measurable quality improvement while avoiding penalties is critical, but fragmented systems, limited visibility into member data, and lackluster interventions leave your team – and your members – frustrated.

Converged Outreach, an all-in-one outreach planning software, brings clarity and control to your digital health strategy by:
• Streamlining care coordination
• Delivering clear insights into intervention delivery
• Identifying members with chronic conditions earlier

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TESTIMONIALS

We Can Do This

Real-life users share how Inovalon met their organization’s expectations with flying colors.

“

When we contracted with Inovalon, we gave them all of our requirements and we said, ‘Can you do this?’ And they were like, ‘Yes.’ And we were kind of like, ‘Yeah, okay.’ But when we got into the implementation, it was wonderful. It was so smooth. They understood our data, and they explained everything.
Brenda WolfordBusiness Analyst, Geisinger Health Plan

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Boost patient outcomes and economics with member-centric outreach planning software and seamless integration with third-party engagement solutions.

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Converged Provider Enablement

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Electronic Record On Demand

Cut the complexity out of medical record retrieval by accessing records rapidly, securely, and cost-effectively.

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¹ Based on the average reduced number of interventions using Converged Outreach due to planning both quality and risk adjustment interventions together, May 2025.
² Based on Inovalon’s analysis of gap closure improvements driven by a combination of Converged Outreach and Converged Quality solutions, May 2025.
³ Based on Inovalon’s estimate of health plan’s timelines associated with ETL processes to load data into healthcare vendor platforms, May 2025.