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Member Outreach Software

Master your intervention and outreach initiatives to improve member outcomes with a personalized touch.

MEMBER OUTREACH SOFTWARE

Fast, Easy, Member-Centric Outreach

Member outreach professionals manage a wide range of responsibilities for their health plan, from ensuring compliance and hitting performance benchmarks to keeping members and providers engaged. With a complete view of your internal and external outreach activities, you can deliver a more personalized touch to member care.

Our member outreach software gives your team a clear picture of all outreach and intervention efforts – supported by advanced analytics and built-in efficiency. From planning and executing outreach to supporting clinical documentation, you get the tools you need in one unified solution.

See how much easier managing your quality, risk, and value-based care programs can be when everything is all in one place.

A desktop computer displays a web application dashboard with navigation menus, progress steps, and data tables on a white background, viewed at an angle from the right side.

Converged Outreach

See all your intervention activities and vendors together in one place to ensure members get the right interaction at the right time.
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Electronic Record On Demand

Simplify medical record retrieval with a single, secure source that eliminates inefficiencies, saves time, and improves workflows for you and your team.
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An angled view of a desktop computer displaying a web-based patient assessment form titled Comprehensive Patient Assessment with tabs, fields, and checkboxes on the screen.

Converged Patient Assessment

Help providers improve risk score accuracy without disturbing their day job by providing detailed documentation that helps identify, confirm, and close quality and risk gaps.
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Converged Provider Enablement

End the frustration of managing complex value-based care arrangements while building greater trust with your providers.
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15

Of the top 15 U.S. health plans use Inovalon solutions¹

94%

YOY customer satisfaction rate²

30%

Average improved gap closure in quality and risk programs³

1

Seamlessly integrated outreach strategy

Products

Improve your member outreach, intervention, and value-based care initiatives with a comprehensive suite of member outreach software solutions.

Converged Outreach

See all your intervention activities and vendors together in one place, to make sure members get the right interaction at the right time.

Converged Quality

Quality measurement software that empowers your team to feel confident and in control of their quality ratings.

Converged Risk

Take charge of your risk adjustment program and leave audit worries in the rear-view mirror with this risk score accuracy software.

Converged Patient Assessment

Help provider partners improve your health plan's risk score accuracy without disrupting their day job, with this point-of-care solution for clinical documentation.

Converged Provider Enablement

Take the complexity out of value-based care, and the friction out of provider relationships, by aligning health plans and providers.

Electronic Record On Demand

Cut the complexity out of medical record retrieval by accessing records rapidly, securely, and cost-effectively.

¹ Top 15 health plans based on AIS List of Top U.S. Payers, June 2025. Inovalon internal reporting based on Q1 2025 enrollment data, July 2025.
² Based on Inovalon’s 2024 Annual Customer Survey results. September 2024.
³ Based on Inovalon’s analysis of gap closure improvements driven by a combination of Converged Outreach and Converged Quality solutions.

TESTIMONIALS

See What Customers Have Said

Discover the power of our member outreach software, from real-life users.

“

My experience has been whenever any help is needed, Inovalon is right there. We can be completely transparent and clearly open and ask anything, and Inovalon has been open to asking questions and conversations. So, Inovalon offers concierge-type of care. I think Inovalon pairs the relationship with the technology well, and it aligns with us.
Tony GraboskiAccount Manager, Geisinger Health Plan

“

As a long-time auditor and consultant in the industry, I’ve seen [Inovalon’s] software utilized by many payers throughout the industry. I trust it because…it’s reliable, replicable, accurate, and complete.
Terance FowlerExecutive Director, Quality, Aetna/CVS Health