Countdown to Customer Congress 2023: Why attend, what to expect, and more
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The countdown to Customer Congress 2023 has officially begun! Just over 100 days away, we’re gearing up for an exciting event with health plans, providers, pharmacies, life sciences organizations, and policy experts all in one place.
Kicking off on Sunday, October 15 with a welcome reception at the Salamander Washington DC, Customer Congress 2023 will feature:
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- Five insightful keynotes
- Four unique session tracks
- Three days of networking, learning, and inspiration
- Two world-class evening events
- One unforgettable experience
We hope to see you there!
Here’s everything you need to know about this year’s event.
Inovalon to celebrate 25 years
For 25 years, Inovalon has empowered customers to improve clinical outcomes and economics across healthcare. From the start, we’ve had an unwavering passion for applying data-driven, cloud-based software and data solutions to address healthcare’s toughest challenges.
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- For payers, we’ve transformed quality measurement and improvement, risk score accuracy, value-based programs, custom initiatives, and data connectivity with our analytics and software that increase efficiency and accuracy.
- For providers, we’ve simplified administrative tasks and created operational efficiencies to help meet regulatory requirements, ensure accurate and timely reimbursements, enhance care quality management, and improve staffing efficiency.
- For specialty and infusion pharmacies, we’ve helped improve financial performance and clinical outcomes in the delivery and management of life-saving therapies to enrich and extend patient lives.
- For life sciences organizations, our extensive data connectivity and deep subject matter expertise have delivered actionable insights, informing faster-better decision-making across clinical trials, HEOR, health equity studies, commercial analytics, and more.
And we’re not done yet.
This year marks a milestone for Inovalon as we celebrate 25 years as a company – and without a doubt, the reason behind our success is our customers and partners! Our CEO and Founder, Dr. Keith Dunleavy, will host a special Customer Appreciation Dinner on Monday, October 16, at the Library of Congress where we invite you to connect with healthcare executives and thought leaders for a night to remember.
Harvard Medical School to keynote
Each year, Customer Congress invites esteemed speakers from across healthcare to share their insights on the programs, perspectives, and policies shaping the industry. We’re delighted to welcome two faculty members from Harvard Medical School as part of this year’s program.
Dr. Isaac “Zak” Kohane on the AI revolution in medicine
Sharing his unique perspective on the transformative potential of artificial intelligence in healthcare and how collaboration between AI and human expertise can revolutionize patient care, Dr. Kohane will join us on day one to kick off Customer Congress 2023.
Dr. Kohane, MD, PhD, is the inaugural chair of Harvard Medical School’s Department of Biomedical Informatics. The department’s mission is to develop the methods, tools, and infrastructure required for a new generation of scientists and care providers to move biomedicine rapidly forward by taking advantage of the insight and precision offered by big data.
Dr. Michael Chernew on the next era of healthcare
Presenting on what different healthcare delivery models can teach us about the next era of healthcare, Dr. Chernew will discuss how the value of data in advancing research and finding new opportunities can move healthcare forward.
Dr. Chernew, PhD, is the Leonard D. Schaeffer Professor of Health Care Policy and the Director of the Healthcare Markets and Regulation (HMR) Lab in the Department of Health Care Policy at Harvard Medical School. His research examines several areas related to improving the healthcare system, including studies of novel benefit designs, Medicare Advantage, alternative payment models, low value care, and the causes and consequences of rising healthcare spending.
Visit the Customer Congress 2023 website to stay updated as more keynote speakers are announced.
Past attendees have said…
We look forward to Customer Congress every year; it’s become a highlight of our company’s regular operations. But don’t take our word for how special this event is – read what last year’s Customer Congress attendees had to say.
“I have come to Customer Congress a number of times and I always find that the keynote speakers are wonderful. They are well selected, and they bring information that I frankly didn’t know. And then I also really like a lot of the little sessions. They’re focused in very different ways in smaller rooms and you get an opportunity to ask questions and talk to the speakers afterwards.” – Terri Kitchen, Divisional Vice President, Population Health – HEDIS, Connectivity & Performance Measurement, Health Care Service Corporation
“Customer Congress doesn’t just focus on one element or one player inside of care. It’s all of it. It’s holistic and I think that’s what sets the event apart.” – Dr. Justin Barclay, VP, Consumer Insights and Analytics, Tivity Health
“Every time this event happens, I want to be here to talk to other providers, the insurance companies that attend, and other sectors of healthcare. I like hearing about what others are doing and I think it’s important that we all align on the future and Customer Congress really helps multiple areas of the healthcare sector come together.” – Lorie Morris, Senior Vice President, Assessment Coordination, Prestige Healthcare
Register for Customer Congress 2023 today
We look forward to welcoming you to Customer Congress 2023 on October 15-17 at the Salamander Washington DC. This 3-day event is unlike any other in healthcare, one we pride ourselves on making a truly special experience for our customers and partners.
For any questions, please email customercongress@inovalon.com.
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