INFOGRAPHIC
The Q2 Payment Window: Collect Earlier, Reduce Bad Debt, Free Your Staff
Patient Responsibility Keeps Rising
High-deductible health plans are on the rise, shifting more financial responsibility to patients.
As patient responsibility increases, so does bad debt. After insurance, providers collect just 24% of patient billings.⁷ And the collection window is narrower than most teams realize.
133% increase in patient collections from 2011 to 20241
3.5-month average collection cycle 3 – with 3.3 statements sent before payment 2
The #1 driver is deductible timing. Out-of-pocket balances from Q1 often settle in spring – making April, May, and June the highest-volume patient payment months of the year.3
The Urgency for Digital-First Engagement
62% of consumers prefer to pay their medical bills online1 – yet many organizations still rely on paper statements and manual follow-up.
When patients don’t have convenient, digital payment options:
- Revenue gets written off
- Staff burn out on manual work
- AR stretches past 90 days
These aren’t abstract challenges – they’re barriers between your team, the care you deliver, and the revenue you rely on.
The message is clear: digital, multi-channel engagement isn’t optional – it’s foundational to the health of your organization.
The Shift to Digital Is Accelerating
243%
E-statement adoption growth 2016-2024 1
72%
Patients cite affordability as top barrier 6
75%
Average statement cost savings with e-statements 5
25%
Average cash flow improvement with digital pay 4
Organizations that engage patients on their preferred channels – portals, text, email, mobile – from statement one are collecting closer to 30 days, 2 not 3.5 months. 3
It’s time to rethink your Q2 playbook
- What if your Q2 collection cycle was closer to 30 days instead of 3.5 months?
- What if the roughly 72% of patients who cite affordability concerns still paid – because you offered payment plans, digital wallets, and card-on-file upfront?
- What if your staff spent more of their time on complex cases – not chasing routine balances through manual follow-up?
- What if the whole process – statements, payments, everything – worked like clockwork, every time?
That’s the new standard for patient payments: smarter, earlier, and far more resilient.
What Leading Organizations Are Doing Now
Proactive teams get a plan in place now, use multi-channel outreach, and automate follow-ups – helping them collect faster and freeing staff for the work that matters.
Inovalon’s Patient Payment Management™
Inovalon’s Patient Statement Management™
Discover the power of online portals, text-to-pay, e-statements, QR codes, payment plans, and automated follow-up workflows.
- “Trends in Healthcare Payments,” JP Morgan, May 21, 2025, https://www.jpmorgan.com/payments/newsroom/healthcare-payments-trends-report-2025
- Inovalon customer network data, 2023–2025; industry benchmarking analysis.
- Inovalon Patient Responsibility Solutions performance data, 2024.
- Internal Inovalon ROI Calculator, August 2023
- Inovalon Price Book 2024
- “Reimagining the Patient Financial Experience,” HFMA, December 9, 2025, https://www.hfma.org/revenue-cycle/reimagining-the-patient-financialexperience/
- “New data points to financial upsides in rethinking patient payment plans,” Healthcare Financial Management Association, July 24, 2025, https://www.hfma.org/revenue-cycle/new-data-points-to-financial-upsides-in-rethinking-patient-payment-plans/
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