PointClickCare SUMMIT 2025 Recap: What If Your Revenue Cycle Felt Like a Continuous Stream?

For many skilled nursing facilities (SNFs), the revenue cycle has become a relentless loop of claims denials, delays, and do-overs that send staff back to square one. What started with the promise of a clean claim and a hopeful submission too often ends in frustration. Cash flow slows and morale slips. Residents and families are left confused by unclear bills.

Sound familiar?

At PointClickCare SUMMIT 2025, David Swenson, Director of Sales Engineering at Inovalon, posed a simple question to revenue cycle leaders:

What if the revenue cycle didn’t feel like an ongoing loop of surprises and struggles, but more like a continuous stream of predictable income?

Breaking the loop starts here

Inovalon’s sponsored session at PointClickCare SUMMIT 2025 went beyond small tweaks or temporary fixes to cover the entire financial experience – making it simple for residents, stress-free for staff, and sustainable for organizations.

Swenson shared how SNFs are flipping the script by:

• Simplifying claims management to get paid faster
• Offering clear, understandable billing that earns resident trust
• Providing flexible payment options that reduce disputes and increase collections

But first, it’s important to understand the core problem.

The cycle that’s burning out teams and breaking trust

The post-acute financial process was never designed for today’s complexities. Manual workflows, siloed systems, and a patchwork of payer requirements create a perfect storm for revenue cycle leaders. Consider this:

• $20 billion is wasted annually chasing down denials and delays.
• 40% of staff in revenue cycle roles leave due to burnout, far higher than the industry average.
• Over 20% of claims requesting SNF care are denied by private insurers.

It’s not just staff who feel the strain. Residents and their families often experience confusion and stress when faced with unclear statements or unexpected bills. Trust erodes and satisfaction drops.

Breaking the cycle: the Inovalon and PointClickCare integration

At PointClickCare SUMMIT 2025, David demonstrated how the connection between Inovalon and PointClickCare empowers providers to break free from the cycle.

1. Get paid faster and stress less

Speed up reimbursements and stop losing time to errors.

• Cleaner claims mean quicker payments
• Fewer denials = more revenue and less hassle
• Automate the busywork with Inovalon’s Claims Management Pro – freeing your staff for higher-value work

2. Create clear bills for happy residents

Build trust with clean bills and stop ruining trust with confusing statements.

• Simple and accurate bills families will understand
• Proactive updates that cut down calls and disputes
• Inovalon’s Patient Statement Management makes transparency easy and boosts satisfaction

3. More ways to pay means more payments collected

Make it simple for families to pay, and they will.

• Multiple secure payment options, all in one portal
• Faster payments for fewer headaches
• Inovalon’s Patient Payment Management helps you collect more, while keeping families at ease

Real results from real providers

Swenson shared stories or providers who’ve already broken the loop:

• Paramount Healthcare now submits 90% of claims electronically, slashing manual tasks.
• HMG Healthcare boosted its clean claim rate from 90% to 98.5%, thanks to improved documentation and the Inovalon-PointClickCare integration.
• MGM Healthcare unified its billing processes, managing claims in a single system – saving time and reducing errors.

These organizations aren’t just improving their bottom line – they’re delivering a better experience for their residents and staff.

Your turn: redefine revenue cycle success

Imagine a future where staff aren’t bogged down with repetitive tasks, residents and families understand exactly what they owe and for what, and payments arrive faster, keeping your cash flow healthy. At PointClickCare SUMMIT 2025, we saw how this isn’t just possible – it’s happening now.

Let’s make it happen for you.

Redefine your revenue cycle.

Explore Inovalon’s revenue cycle solutions or visit us on the PointClickCare Marketplace.

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