The Inovalon ONE® Platform
Our Platform brings together national-scale connectivity, real-time primary source data access, and advanced analytics to power 100+ cloud-based solutions that enable improved clinical outcomes and economics across the healthcare ecosystem.
Data Cloud
Drive better health outcomes and economics, informed by diverse, longitudinally linkable data.
Payer Cloud
Improve member care and outcomes while achieving greater performance with sophisticated analytics and dynamic business intelligence.
Provider Cloud
Optimize revenue cycle management, care quality management, and workforce management in one single-sign-on, easy-to-use portal.
Pharmacy Cloud
Streamline pharmacy operations and improve performance with automated processing, real-time data exchange, and electronic decision support.

DataStream
Improve the patient experience and care coordination with comprehensive, patient-specific data at the point of care.
Real-World Data
Accelerate research and improve healthcare outcomes with longitudinally linkable, deidentified data.
Data Solutions
Partner with our research and analysis experts to answer the complex healthcare questions of today for a better tomorrow.
SDOH Market Insights
Identify and address social determinants of health (SDOH) to drive better access, higher engagement, improved outcomes, lower costs, and equitable healthcare.
Health Equity Index Dashboard
Data analytics to help Medicare Advantage plans understand their performance on the new CMS Health Equity Index.

Converged Quality
Discover how our leading HEDIS® software and deep industry expertise enable health plans to achieve high-quality performance in today’s data-driven healthcare ecosystem.
Converged Risk
Ensure compliance with advanced analytics and flexible member engagement solutions enabling efficient and accurate documentation of member conditions.
Converged Outreach
Customize and coordinate integrated, patient-specific intervention programs and outreach for better patient outcomes and economics.
Converged Provider Enablement
Translate organizational goals to the provider point of care with shared insights into patient care quality, documentation, program performance, utilization, and custom initiatives.
Electronic Record On Demand
Exchange data with more than 750,000 providers connected to the Inovalon ONE® Platform today to access relevant digital patient medical records 10 times faster than manual retrieval.
Consumer Health Gateway
Give members quick, reliable access to their health data, enabled by a secure, compliant solution.

Back-end Revenue Cycle
Improve back-end revenue cycle efficiency, accuracy, and ultimately, speed to payment with streamlined SaaS-based workflows.
Front-end Revenue Cycle
Enhance front-end revenue cycle workflows with accurate patient data collection, automated eligibility verification, and reducing uncompensated care.
Care Quality Management
Optimize reimbursement and CMS Star Rating performance with enhanced post-acute quality reporting and care management.
Workforce Management
Streamline and automate the scheduling process across teams, job levels, and locations. Track licenses, credentials, staffing trends, and more.
Strategic Partnerships
We’re better together. Discover how a seamless, successful partnership can provide your customers with endless possibilities.

ScriptMed Specialty
Reduce time and cost to fill with real-time healthcare connectivity, advanced analytics, and automated processing.
ScriptMed Infusion
Access meaningful clinical data at the point of care to enable better treatments and patient outcomes.

Home › Products › Inovalon Provider Cloud › Revenue Cycle Management › Virtual Care

Telehealth Software

Deliver a simple, stress-free virtual care experience with secure, compliant telehealth software designed with the patient in mind.

Virtual Care, Powered by the Inovalon ONE® Platform

Improve the patient experience with technology. Our telehealth software creates a centralized, HIPAA-compliant online space to deliver accessible, reliable, and secure care that patients can trust.

Overview

Inovalon’s Virtual Care software is user-friendly, reliable, and built by a team of healthcare experts with the full patient journey in mind. The solution easily integrates with eligibility, claims, and patient payment tools powered by the Inovalon ONE Platform, so you can bring key care delivery functions into one place.

Comprehensive telehealth support

Perform all scheduling, appointment reminder, visit hosting, and follow-up tasks – and enjoy a seamless connection to check eligibility, manage claims, and capture payment.

Compliant, secure, easy-to-use software

Our application was developed with simplicity, compliance, and care quality in mind. The patient experience is at the heart of every function, from pre-appointment access verification to billing.

Patient details at your fingertips

Quick implementation, role-based logins, and direct access to relevant, timely patient details make it easy for staff to get started and stay focused on what they need to succeed.

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Benefits

Provide your patients with an accessible, secure option to receive care in the safety and comfort of their own home. Our Virtual Care solution helps you achieve greater efficiency and keep your patients happy.

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Preserve and create new revenue

Create a new revenue stream for your organization and keep all telehealth-related tasks organized for better claims management.

Boost patient satisfaction

Improve the patient experience with technology. Our software delivers stress-free appointment setting with a simple, easy-to-use interface.

Improve staff efficiency

Bring every step of a digital visit including managing schedules, sending patient reminders, and hosting appointments into one secure place.

Eliminate workflow silos

Virtual Care is interoperable with our eligibility, claims management, and patient pay applications so you can support interrelated care functions in one place.

How it Works
Frequently Asked Questions

How it Works

Our comprehensive Virtual Care software provides everything you need to deliver accessible telehealth services to your patients. Our solution makes it easy, from appointment setting through the virtual visit.

Cloud-based telehealth that’s secure, reliable, and patient-focused.

Virtual Care application key features:

- Reliable cloud-based, high-definition video: Visit with patients using up to 720p HD video
- Appointment setting: Managing schedules is quick and straightforward with a simple user experience to create and adjust appointments
- Automated patient reminders: Automatic text and email reminders allow patients to confirm their appointment with one easy response.
- Pre-appointment access verification: Troubleshoot ahead of time by confirming each patient can enter the meeting room before their appointment.
- HIPAA compliance: Our application is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA), so you can have confidence in the security of your patients’ data.
- Mobile applications: Patients can access their virtual visit from any device.
- Patient profile: Understand each patient’s eligibility with just a few clicks. See the status and date of their most recent eligibility check, confirm any secondary payer(s), and verify patient information.