The implementation of telehealth service capabilities within the Inovalon ONE® Platform brings the power of advanced analytics and data-driven encounters to the telehealth marketplace. These remote patient encounters increase patient access, decrease costs to the healthcare ecosystem, limit risk of exposure to highly contagious infections, and help to alleviate the burden placed on healthcare facilities such as emergency departments impacted by urgent in-person cases.
VHVs provide a flexible, convenient option for members who are reluctant or unable to engage in face-to-face interactions with a provider. Delivered through a secure, convenient, user-friendly platform, VHVs allows members to meet virtually with a certified nurse practitioner (NP) using live video stream to complete a comprehensive clinical health assessment.
Telehealth platforms offered elsewhere in the marketplace typically begin each encounter with little or no knowledge of the patient or of potential factors contributing to a patient’s ailment or health needs. Inovalon’s VHVs are informed by the primary source data and analytical insights of each respective patient. This insight increases the call time efficiency, effectiveness, and value impact of each engagement while also improving the patient experience.
The VHV program flows seamlessly into Inovalon’s point-of-care solutions, with members targeted through predictive analytics and assessments completed in ePASS® by Inovalon certified NPs.
|Health plan member||Predictive analytics determine member has documentation gaps||Member profile indicates optimal outreach method(s)||Inovalon outreaches to member via identified method(s); VHV visit is selected by member||Inovalon schedules visit per member’s availability and provides link1 to initiate VHV visit||Member completes live VHV visit with provider|